Refund Policy for Buy A Brick 

Last Updated: July 12, 2025

The Buy A Brick non-profit organization ("we," "us," or "our") is dedicated to supporting artificial reef projects in Cyprus to enhance marine biodiversity through our website Fishturtlereef.com. This Refund Policy outlines the conditions under which refunds may be requested for donations, reef brick purchases, and eco-tourism bookings made through the Website. By engaging with our services, you agree to this policy. Please read it carefully.

1. General Principles

As a non-profit organization, contributions to Buy A Brick directly fund the creation and maintenance of artificial reefs in Cyprus’ Marine Protected Areas (e.g., Paralimni, Ayia Napa, Larnaca, Amathounta, Dasoudi, Geroskipou). Due to the charitable nature of these contributions, refunds are limited to specific circumstances outlined below, in accordance with applicable laws, including Cyprus consumer protection regulations and EU Directive 2011/83/EU.

2. Donations

2.1 Non-Refundable Donations

• Donations made to support our artificial reef projects are voluntary contributions and are generally non-refundable, as they are immediately allocated to project costs, such as eco-friendly reef modules or monitoring equipment.

• Exceptions may be considered in cases of:

  • Error: A donation was made due to a technical error (e.g., duplicate payment or incorrect amount).

  • Fraud: Unauthorized use of your payment method.

  • Legal Requirement: Where a refund is mandated by applicable law.

2.2 Refund Process for Donations

• To request a refund, contact us at trexdivesolutions'gmail.com within 14 days of the donation, providing your name, donation amount, date, and reason for the request.

• Approved refunds will be processed within 30 days to the original payment method, subject to verification.

• We reserve the right to deny refund requests that do not meet the criteria above.

3. Reef Brick Purchases

3.1 Non-Refundable Brick Purchases

• Purchasing a reef brick (e.g., dedicating a concrete or clay-based reef module) is considered a donation to a specific project and is non-refundable, except in the following cases:

  • Non-Delivery: The specific reef project or dedication (e.g., a named brick) cannot be fulfilled due to project cancellation or unforeseen circumstances.

  • Error: A purchase was made in error (e.g., incorrect dedication details or duplicate transaction).

  • Legal Requirement: Where a refund is required by law, such as under EU consumer rights for distance contracts.

3.2 Refund Process for Brick Purchases

• Submit refund requests to [insert contact email] within 14 days of the purchase, including your name, purchase details, and reason for the request.

• If approved, we may offer an alternative (e.g., redirecting your contribution to another reef project) or process a refund within 30 days to the original payment method.

• Dedications already implemented (e.g., displayed on the Website or physically placed) are not eligible for refunds unless required by law.

4. Eco-Tourism Bookings

4.1 Cancellation by You

• Scuba Diving or Snorkeling Tours: You may cancel a booked tour (e.g., visits to artificial reef sites or the MUSAN underwater museum) and request a refund under the following conditions:

  • Cancellations made at least 7 days before the tour date are eligible for a full refund, less a 20% administrative fee to cover processing costs.

  • Cancellations made less than 7 days before the tour date are non-refundable, except where required by law (e.g., EU consumer rights for distance contracts, which allow a 14-day cooling-off period for online bookings).

• To cancel, contact us at trexdivesolutions@gmail.com with your booking details.

4.2 Cancellation by Us

• We may cancel tours due to unforeseen circumstances, such as adverse weather, safety concerns, or insufficient participants. In such cases:

  • You will be offered the option to reschedule the tour or receive a full refund.

  • Refunds will be processed within 30 days to the original payment method.

4.3 No-Show Policy

• If you fail to attend a booked tour without prior cancellation, no refund will be provided, except where required by law.

5. EU Consumer Rights (Distance Contracts)

Under EU Directive 2011/83/EU, if you are a consumer in the EU purchasing services online (e.g., tour bookings or brick purchases), you may have a statutory right to cancel within 14 days of purchase without giving a reason, provided the service has not been fully performed (e.g., the tour has not occurred or the brick has not been deployed). To exercise this right:

• Notify us at [insert contact email] within 14 days of purchase.

• Refunds will be processed within 14 days of receiving your cancellation request, using the original payment method.

• Note: This right does not apply to donations, as they are considered charitable contributions, unless an error or fraud has occurred.

6. Payment Processing

• All payments are processed through secure third-party payment processors (e.g., Stripe, PayPal). Refunds, if approved, will be issued to the original payment method, subject to the processor’s terms.

• We are not responsible for delays caused by payment processors or banks.

7. How to Request a Refund

To request a refund, please contact us at:

• Email: trexdivesolutions@gmail.com

• Required Information: Your name, transaction date, amount, payment method, and reason for the refund request.

• Response Time: We will review your request and respond within 7 business days. Approved refunds will be processed within 30 days.

8. Exceptions and Limitations

• Refunds are subject to verification and may be denied if the request does not meet the criteria outlined in this policy.

• We are not liable for additional costs (e.g., travel expenses related to tour cancellations) beyond the refund of the paid amount, except where required by Cyprus or EU law.

• In cases of project cancellation (e.g., a reef deployment is halted due to regulatory or environmental issues), we will notify affected donors and offer alternative contribution options or refunds, as feasible.

9. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our operations or legal requirements. Updates will be posted on the Website with the new “Last Updated” date. Significant changes will be communicated via email or a Website notice.

10. Contact Us

For questions or refund requests, please contact us at:

• Email:trexdivesolutions@gmail.com

• Address: Phone: 99827735 - Jerry

Thank you for supporting our mission to enhance marine biodiversity through artificial reefs in Cyprus. We appreciate your understanding of our refund policies as we work to maximize the impact of your contributions.